Support & Maintenance

Repair / Refurbish

IEC - Support and Maintenance

IEC offers full service repair and refurbishment of our slip rings. We will perform a complimentary evaluation and contact you with a repair estimate for your unit. Our basic repair includes disassembly, full cleaning of all components and replacement of those wearable parts needed including brushes, seals, bearings and o-rings.

If you have a unit in need of repair, please return the unit to:

 

IEC Corporation

Attn: Repair Department

3100 Longhorn Blvd.

Austin, Texas 78758-7696 USA

512.836.0547

NOTICE: Please be sure to include your contact information and a brief description of the problem you are having with the slip ring. You do not need to include an RMA with your unit.

 

All units repaired or refurbished include an additional 6-month warranty. The warranty period begins the date you receive the repaired unit back from IEC.

 

Standard turnaround for repairs is 2 weeks following our receipt of your approval of the repair.

Maintenance

Maintenance of your slip ring is very important. IEC recommends that all customers establish a maintenance schedule for all slip rings. Proper maintenance will greatly extend the life of the product.

 

As a general rule maintenance consists of removing brush dust from the slip ring every 500,000 revolutions. This can and will vary by model and by customer application. Below is a general maintenance procedure for the FM model.

 

Due to the harsh and unpredictable environments in which our slip rings are used, we highly recommend our customers maintain a spare unit pool. Proper use of spares provides peace of mind and gives you the flexibility to rotate your slip rings for maintenance or repair.

 

Maintenance Document
Frequently Asked Questions

 

What is your warranty period?

IEC offers a 12 month warranty on new units, and a 6 month warranty on all refurbished units.

 

When would I need a unit filled with synthetic oil?

Units filled with oil are beneficial in high humidity environments where condensation is likely to form. Please call our sales staff to discuss your unique needs.